papyrusYour data and rights
Actions in your workspace, and a contact for requests that go beyond your notes.
Updated 5 November 2026
Take your work with you
You can download an individual note as Markdown. The vault export provides its notes, links, markers and saved versions as a JSON file. Older timelines and images have a separate export in Frises.
These exports are not a copy of all your personal data: sign-in information, support correspondence, erasure records or unreferenced older files may require a separate request.
Delete your account
Account deletion is available in account settings after your identity is verified. Export anything you want to keep first. Deletion covers Papyrus notes and older timelines belonging to the same account and closes access to the service.
Backups, erasure records, support messages and local copies follow the criteria in the privacy notice. Deletion from the active service does not mean that every copy disappears immediately.
Make a request
Email support@getpapyrus.eu, preferably from your account address. Explain whether you want access, correction, erasure, objection, restriction or portability. You do not need to use legal terminology to ask a question.
Provide only what is needed to identify the relevant data. We may request proportionate identity verification where necessary; an identity document is not automatically required.
Response times and complaints
We respond within one month. If the complexity or number of requests justifies an extension, up to two additional months may be needed. We will explain the reasons during the first month.
Rights apply subject to the GDPR’s conditions, including the legal basis and other people’s rights. You can lodge a complaint with the CNIL.
Need help? support@getpapyrus.eu